The *FINE Podcast* featured Viktoria Soltesz, a payment and banking expert, alongside Marina Ideses, a digital payment specialist, discussing the integration of new technologies like AI, machine learning, blockchain, and mobile banking, which have significantly reshaped the banking sector by improving efficiency, customer service, and fraud detection.
They examined the challenges traditional banks face in adapting to fintech-driven innovations, particularly around regulatory compliance and staying competitive with faster, more agile processes.
Viktoria highlighted the growing role of AI and machine learning in fraud prevention to monitor real-time transaction data and enhance security. We also see an increasing use of chatbots in providing 24/7 customer support. AI brings both benefits and challenges, as it is also exploited by scammers, adding complexity to compliance. Banks need a comprehensive strategy to tackle these risks and maximize AI’s potential.
The panel also looked toward the future of banking, where AI, blockchain, and fintech partnerships are expected to drive further innovation. As global payments become increasingly common, banks will need to adjust to varying regional payment preferences and regulatory environments. The discussion concluded with a focus on how traditional banks can remain competitive by embracing fintech strategies, streamlining internal processes, and investing in AI talent through collaborations with universities and third-party providers.
You can re-wacth the episode here: https://www.youtube.com/watch?v=EhPom2jqnIw